Transparency: Things didn’t go well in this data center

August 2, 2006 at 4:48 pm Leave a comment

All my IT friends will appreciate this story.  Scoble linked to the Dreamhost blog about a data center situation that went really bad.  When people blog about their experiences in a professional capacity, you don’t often read the phrase FUBAR.  You will here.  One thing I will say though – a lot can be said for transparency.  I’m not a Dreamhost customer, but I like the way they handled this.  No fluff stories.  Just a sharing of the facts, some failures in planning, and how they plan to address it in the future.

Extra resource:  Seth Godin has three points to make.

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Entry filed under: Customer Service, PR, technology.

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"Don't go around saying the world owes you a living. The world owes you nothing. It was here first." Mark Twain

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From Marine Corps Chaplain Father Dennis O'Brien: "It is the soldier, not the poet who has given us freedom of speech. It is the soldier, not the reporter who has given us freedom of the press. It is the soldier, not the campus organizer who has given us the freedom to demonstrate. And it is the soldier who salutes the flag, who serves beneath the flag, and whose coffin is draped by the flag, who gives the protester the right to burn the flag." found on: www.robreider.com

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