Transparency: Things didn’t go well in this data center

August 2, 2006 at 4:48 pm Leave a comment

All my IT friends will appreciate this story.  Scoble linked to the Dreamhost blog about a data center situation that went really bad.  When people blog about their experiences in a professional capacity, you don’t often read the phrase FUBAR.  You will here.  One thing I will say though – a lot can be said for transparency.  I’m not a Dreamhost customer, but I like the way they handled this.  No fluff stories.  Just a sharing of the facts, some failures in planning, and how they plan to address it in the future.

Extra resource:  Seth Godin has three points to make.


Entry filed under: Customer Service, PR, technology.

Unlimited Racers for 2006 Away from home

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