Can you relate?

November 7, 2006 at 10:07 am Leave a comment

Have any of you seen this headline in USA Today (Technology troubles set off tantrums, tears and tirades)?  The articles focuses on tech products and how people expect them to work right out of the box (and why shouldn’t they, right?).  However, I’ve argued in the past that customer service is a dying art in all industries.  VRUs, self checkouts, do it yourself everything surrounds us – all in the name of saving a few dollars for a shareholder.  Wait!  Isn’t that the same shareholder that is complaining about my customer service?  [via]

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Entry filed under: Customer Service, News.

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"Don't go around saying the world owes you a living. The world owes you nothing. It was here first." Mark Twain

Quote 2

From Marine Corps Chaplain Father Dennis O'Brien: "It is the soldier, not the poet who has given us freedom of speech. It is the soldier, not the reporter who has given us freedom of the press. It is the soldier, not the campus organizer who has given us the freedom to demonstrate. And it is the soldier who salutes the flag, who serves beneath the flag, and whose coffin is draped by the flag, who gives the protester the right to burn the flag." found on: www.robreider.com

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