We’re boycotting Radio Shack

December 24, 2006 at 4:50 pm Leave a comment

Earlier this week, my wife and I found a gift we wanted for my daughter in an advertisement from Radio Shack, so we stopped at a local store and picked up the product.  Yesterday, my wife found the same product in an advertisement with a competing store for a better price.  She was close by the Radio Shack that she bought the gift at, so stopped in, and asked if they did price matching.  The question was responded to with a very snarky “NO”.  My wife sort of expected a “no” but not the rude, snarky attitude.  The issue – it was the way she was treated.  She made mention that the staff seemed a bit annoyed when she bought the gift the first time – but this kind of iced the cake.  I know – it is the holidays – and it is the worst time of year for retailer to stay “up”, or “well spirited” all the time.  But, here’s where the power of blogging comes in.  Your company can compound issues real quick.  When I thought about blogging the experience, I had a light bulb moment, and remembered this post from Seth Godin, and thought – “Wait!  I wonder if there is a pattern of this?”  So, what has your experience with Radio Shack been like?  Good or bad?

And no, this hasn’t been our first dealing with Radio Shack that was negative.  We didn’t let this ruin our day.  We just feel there is a principle.  We don’t want to continue to accept poor service.  We’ll go pay more (or in the case above – less) for better service from your competitor!

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Entry filed under: Customer Service, PR.

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